Suspension
& comfort.
Forks, shocks, and suspension seatposts.
How to pick the right pack.
A 4-step shortlist that gets you out of the shop with the right battery. Skip steps and you'll be back in a week.
Tailbone / lower back?
Suspension seatpost. NCX is the bench pick — 50 mm of preloaded elastomer travel between your sit bones and the frame, drops in in 5 minutes.
NCX deep dive ↓Wrists / hands?
Ergo grips first (Ergon GP1 — $39). If you're on flat bars, consider a riser stem to drop your wrist angle. Heated grips for winter — life-changing in November.
Wrist relief ↓Sit bones / sit-rash?
Saddle fit. Sit bone width measured at the shop (we have the gel pad), match a saddle that supports them. WTB Volt is the most-recommended around 145 mm.
Saddle fit clinic ↓Trail / gravel chatter?
Suspension fork. 80–100 mm air-sprung fork on commuter; 120 mm+ for actual trail. SR Suntour XCM34 is the workhorse upgrade.
Fork sizing ↓Tell us where it hurts — we'll pick the upgrade.
Most comfort fixes are bike-agnostic — a seatpost is a seatpost. Pick your bike to lock the diameter; tell us where you feel it and we'll shortlist the right product.
Sit bone width unknown? Bring jeans, we'll measure on the gel pad. Takes 60 seconds.
Everything we stock.
17 SKUs across the collection. Click any cell for full specs, fit notes and install booking.
What we get asked
every week.
Three years of phone calls boiled down. If your question isn't here, text us — we read every message.
- Suspension seatpost vs suspension fork — which first?
- Seatpost. Almost always. It's a $229 part you install in 5 minutes; it solves 90% of "this bike isn't comfortable" complaints; and it doesn't change your bike's geometry. A fork upgrade is $400+, takes a bike-stand and 90 minutes, and only matters if you're actually on rough terrain.
- Will the NCX fit my bike?
- Check the seatpost diameter on the bottom of your existing post — it's stamped there in mm. NCX comes in 27.2 / 28.6 / 30.9 / 31.6. We include a 30.9 shim free with every order to handle most fitments. If your frame is 33.9 mm (T4B Twister) — bring it in, we'll figure it out.
- Air fork vs coil fork?
- Air = lighter, adjustable preload via a shock pump (so rider weight can dial in), more expensive, needs annual seal service. Coil = simpler, cheaper, no maintenance, fixed preload (heavier riders get less travel). Most eBike riders are happiest on air — the weight-tuning is more important than the bike-weight savings.
- Do I really need an ergo grip?
- If you ride for more than an hour at a time and your hands ever feel tingly after — yes. The Ergon GP1 changes the pressure distribution on your palm; for $39 it's the cheapest comfort upgrade in the shop.
- How do I figure out saddle width?
- Sit on a gel pad (we have one at the shop). Measure the distance between the two indents your sit bones leave. Add 20 mm. That's your saddle width. Most adults land between 140 mm and 165 mm.
- How long do suspension seatpost elastomers last?
- About 8,000–12,000 km of regular riding before they need replacing. Replacement elastomer kit is $24 and a 5-minute job. Most riders go 3 years between swaps.
Rather we did it?
Free 15-minute comfort consult — we listen to where it hurts, suggest the upgrade, often without you buying anything. $40 install on seatposts; $80 on fork swaps including bleed if needed.
- Free comfort consult
- Seatpost install — $40
- Fork swap — $80+ (incl. bleed)
- Elastomer refresh service — $30
